Return policy

Returned Merchandise and Refund Policy (Return Conditions and/or Policy for Refunds)

Are any items damaged or in an unsatisfactory condition?

Please email us at, including your order number and contact details so we can get back to you quickly.

If you are not completely satisfied with your order, reach out to us. Goods must be returned within 30 days of order date with any clothing items unworn and unwashed. All products returned will be inspected to ensure the product is refundable. Unfortunately, we cannot accept returns of co-branded items.

Please include a copy of the packing slip that was included with your order for reference.

Unfortunately, we are only able to offer refunds to your credit card if the product supplied is faulty. The delivery fee will be credited if the product delivered is faulty, or does not match what you have ordered.

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer. For all clothing orders, please choose your sizing carefully prior to submitting your order as the DoorDash Store Australia does not accept responsibility for incorrect size or any other incorrect selections.

Unfortunately, we cannot accept returns of workwear of custom size or style (stout, long or with custom embroidery).

Return instructions

Contact the Overture Customer Service Team for detailed instructions and a return authorization (RA) number.

Place the order back in its original packaging and include the original order number and RA number inside the package, in order to expedite processing.

Ship the package to BDL Logistics, 1 Aristida Close, Kemps Creek, NSW, 2178 . Ship the package via Australia Post and keep your tracking number in case reference is needed. (Please note that Overture Premiums & Promotions, LLC is not responsible for receipt of returns sent via uninsured U.S. parcel post).